During the 2018 Double 11 period, the express business volume is expected to exceed 1.87 billion pieces. How to guarantee the service?

On November 7, Bian Zuodong, deputy director of the Market Supervision Department of the State Post Bureau, accepted an online interview with the State Post Bureau Network on "Safety and Guarantee of Express Delivery in Peak Season 2018".

The following is the content of the interview:

Netizen: According to the analysis of the State Post Bureau, what is the express delivery business volume during this year's "Double 11"?

Bian Zuodong: Combining the development of the industry this year and experience over the years, the peak of the peak business season in 2018 will appear during the "Double 11" period. It is preliminarily estimated that during this period (November 11 to 16) the mail (express) handled by the entire industry ) business volume will exceed 1.87 billion, an increase of 25% over the same period last year. Considering the business volume of e-commerce in the peak season and the bearing capacity of express delivery companies, it is estimated that the maximum daily processing volume may reach 410 million pieces, an increase of 23.9% over last year, which is 3.1 times the daily processing volume (130 million pieces) since the second quarter; "Double 11" During the period, the average daily processing volume reached 310 million pieces, which was close to 2.4 times the daily processing volume.

It is expected that during the period from November 11 to 16, the industry-wide collection and delivery peak will gradually transition from the east to the central and western provinces. There was a peak of collection from the 11th to the 13th, and a peak in the delivery from the 14th to the 15th. After the 15th, the collection pressure gradually slowed down, and after the 17th, the delivery pressure slowed down.

Netizen: In the face of such a high volume of growth, what kind of goals are proposed for this year's peak season service guarantee work?

Bian Zuodong: The annual business season is not only a critical period for the industry to improve its service quality and enhance its overall strength, but also an important period for the industry to exert social benefits and help the development of the national economy. We believe that doing a good job in guaranteeing express services during peak seasons, promoting the stable development of e-commerce, expanding employment channels in the industry, and practicing the concept of green development are important tasks for the postal industry to fight the three major battles. The important measure of residents' consumption potential plays an important role in stabilizing employment, finance, foreign trade, foreign investment, investment, and expectations, and promoting the stable and healthy development of the national economy.

According to the deployment of the party group of the State Post Bureau, the service guarantee work in the peak season of express delivery business in 2018 must follow the requirements of the "Guidelines for Service Guarantee Work in Peak Season of Express Delivery Business", on the basis of mature experience in previous years, focus on domestic and international markets, urban and rural areas, and insist on east and west Coordination, nationwide linkage, with the goal of realizing the "two nos" (no paralysis of the entire network, no bursting of important nodes), and "three guarantees" (guaranteeing smooth flow, ensuring safety, and ensuring stability), continue to play the role of "staggered peak delivery and balanced promotion "The role of the core mechanism ensures the rapid response and stable operation of the entire industry.

Netizen: Compared with previous years, what new features will this year's peak season of express delivery show?

Bian Zuodong: This year, the express delivery industry will face the peak season service guarantee task for the ninth time. After years of accumulated experience, the industry has a relatively mature experience in dealing with service guarantee tasks in peak seasons. The guarantee mechanism of three-level linkage (national bureau, provincial bureau, municipal bureau) and three-dimensional interaction (government, association, enterprise) has been in continuous operation for many years, and has played a major role in improving the overall deployment and implementation capabilities. The situation of government-enterprise linkage and cohesion to face "Double 11" has been effectively formed. At present, postal and express delivery companies have made full preparations based on the forecast of service demand in peak seasons. In terms of outlets, transfer centers, vehicles, personnel, etc., the investment has increased by about 20%, and the information system has also undergone targeted expansion. In the future, we will continue to scientifically control the progress of investment by adding front warehouses and reducing the number of parcels transferred across provinces.

At the same time, some new factors also deserve our special attention.

First, service prices have begun to return to rationality, which is expected to provide guarantees for service quality. In order to stabilize the terminal network and encourage high-quality services in peak seasons, some companies have established a distribution fee incentive mechanism for the terminal, and some have also adopted appropriate price increases for temporary customers, or charged separately for the storage link. These are expected to reverse the "peak season loss" situation. The realization of cost coverage has played a positive role in stabilizing the terminal network and incentivizing high-quality services in peak seasons.

Second, investment in technology applications has increased, and the ability to support and lead has been strengthened. Since the beginning of this year, enterprises have continuously increased their investment in science and technology. Among them, more than 70% are invested in the development of intelligent production and management systems. The total number of scientific and technological personnel in the industry has reached nearly 10,000, and 20 laboratory research centers and research centers have been established, and the scientific research capabilities have been significantly improved.

According to statistics, the utilization rate of electronic waybills of courier companies such as SF Express, ZTO, YTO, Yunda, STO, and Best has approached or exceeded 95%. The popularization of waybills, automated sorting, unmanned warehouses, and intelligent sorting robots are gradually used on a large scale, all of which will further improve delivery speed and sorting processing efficiency. In terms of abnormal monitoring, the radar early warning technology has been further upgraded and improved, and the technology for analyzing abnormal problems in different stages is already available.

Netizen: What unfavorable factors will this year's peak season face?

Bian Zuodong: The peak season is both a peak season and a busy season. The industry is not only facing the benefits of growth in business volume and revenue, but also has to deal with various severe challenges. In the peak season of express delivery business in 2018, various pressures coexist.

First, changes in the structure of e-commerce platforms have had a greater impact. The micro-business group-building platform has also become a new force in the "Double 11". During the "Double 11" period, the competition among various platforms is fierce, and there are certain requirements for the delivery time of express shipments, which will test the industry's ability to cope with the peak.

Second, the pressure on terminal services is very prominent. Campuses, communities, and townships are the three key areas that are likely to form backlogs and street stalls during the "Double 11" period. For example, the existing express mail processing capacity of most colleges and universities cannot cope with the express mail peak during the "Double 11" period, which requires the active organization and guidance of the school and the logistics department.

Third, the security situation remains severe. With the effective promotion of the real-name system for delivery and the stricter implementation of the acceptance and inspection system, the ability of the industry's source governance has been enhanced, and the level of problem discovery and problem solving has been improved accordingly. However, during the peak season of express delivery business every year, safety production accidents are prone to occur, and enterprises are under great pressure to ensure safe production. Some franchising and labor disputes may also take the opportunity to ferment and affect the stability of the industry.

Fourth, express packaging has attracted a lot of social attention. The significance of express green packaging work has been raised to new heights in 2018. At present, the work of green packaging for express delivery is being promoted, but the media and the society don't know much about it, and it is easy to cause speculation. How to do a good job in the green packaging and realize the parallel economic and social benefits is a problem that the industry must solve.

Netizen: Faced with such a situation, what are the arrangements for service guarantee work in this year's peak season?

Bian Zuodong: Faced with this year's security work tasks, the State Post Bureau issued a special work plan, mobilized and deployed the entire industry, and put forward the requirement of "six in place".

One is to recognize the position. From the perspective of promoting high-quality economic development, we must correctly view the importance of guarantee work in peak seasons. Have a clear understanding of the situation in the peak season of 2018, and respond to risks and pressures in a targeted manner.

The second is to mobilize and deploy in place. All localities have formulated supporting security plans to carry out the mobilization of territorial security in a timely manner. During the peak season, the main responsible comrades will command from the front, and the main personnel will focus on investing in and strictly implementing various security tasks.

The third is to implement the mechanism in place. The State Post Bureau will urge e-commerce platforms and corporate headquarters to increase volume and limit traffic in accordance with the mechanism of "staggered peak delivery and balanced promotion". All localities urge enterprises to take appropriate measures to reasonably control the volume of express shipments in distribution centers and outlets, and stabilize the pace of express shipment processing.

Fourth, terminal guarantees are in place. Pay special attention to terminal outlets and service capabilities in rural areas. Take multiple measures to ensure terminal service capabilities.

Fifth, safety guarantees are in place. Strictly implement the "three systems" of acceptance inspection, real-name acceptance, and machine security inspection, and insist on not lowering the requirements for real-name acceptance during peak seasons. Strengthen the management of fire safety, traffic safety, and production order, and strictly prevent accidents such as fires, car accidents, and personal injuries, especially serious and extraordinarily serious production safety accidents. In particular, it is necessary to urge enterprises to strengthen safety training for temporary employees to prevent casualties caused by irregular operations. Properly resolve franchise disputes, debt disputes, labor disputes, etc., do a good job in emergency management and industry stability maintenance, and strictly prevent mass incidents.

At the same time, pay attention to the connection between the peak season security work and the delivery service security work during the first China International Import Expo.

Sixth, publicity and guidance are in place. Reasonably guide consumer service needs, strive for more social support, and convey positive energy in the industry. In addition, all localities must analyze the key problems and outstanding needs of enterprises in peak seasons, play the role of linkage mechanisms, and strive for temporary support measures for enterprise vehicles to enter the city, traffic stops in the city, and tricycles on the road during peak seasons.

Netizen: What are the main measures to relieve terminal pressure?

Bian Zuodong: The postal management department will mainly take six major measures to ensure the stability of the terminal.

The first is to find out through the filing work of terminal outlets. Check and verify the registered terminal outlets to ensure the quality of the filing; for unregistered outlets, they will be included in the scope of supervision according to the "Interim Provisions on the Filing of Express Delivery Terminal outlets", so that they are fully prepared.

The second is to urge enterprises to strengthen their terminal capacity reserves. Strengthen the input of personnel, venues, and vehicles at the end, enhance the ability to cope with peak pressure in peak seasons, and strengthen pre-job education for new temporary personnel at the end.

The third is to encourage enterprises to strengthen end resource sharing and cooperation to achieve mutual benefit and win-win results. When necessary, localities will also organize and coordinate enterprises within their jurisdictions to carry out mutual assistance and sharing of resources, or coordinate third-party social resources for use by enterprises to help enterprises solve difficulties.

The fourth is to make good use of existing supplementary forces. Maximize the functions of community terminal comprehensive service stations and smart express boxes to make up for the lack of terminal delivery capabilities.

The fifth is to strengthen the guidance of the campus express service center. Strengthen coordination with the campus management department, and urge the campus express service center to make a good site reserve.

The sixth is to strengthen inspection and attention. During the "Double 11" period, key inspections will be carried out on outlets with high hidden dangers, and timely monitoring will be carried out through video surveillance and other means, so as to respond to emergencies in a timely manner.

Netizen: Regarding peak season services, are there any matters that consumers should pay attention to?

Bian Zuodong: During the peak season, the workload of couriers, especially delivery tasks, is often 4 or 5 times that of daily work. Many couriers go out at two or three o'clock in the morning and arrive home after twelve o'clock in the middle of the night. Due to heavy work tasks, users are in a hurry. Many couriers eat cold meals, drink cold water, and sleep in warehouses. When many couriers go to the branch to pick up the express, they can fall asleep after sitting down. It can be said that it is their hard work that has made everyone's online shopping.

Here, we appeal to everyone to be more tolerant of the delivery timeliness during the peak season, and to show more love to the tired courier brothers. In the near future, we will once again organize the "Courier Caring Week" event, and welcome the active participation of all sectors of society.

Netizen: Since the beginning of this year, the greening of express packaging has attracted social attention. In this regard, what are the new developments in the industry?

Bian Zuodong: Promoting the greening of express delivery packaging is an important measure for the industry to implement the deployment of the Party Central Committee and the State Council to fight the three tough battles. In order to do a good job in this work, in August this year, the State Post Bureau held a special meeting, demanding that we adhere to green development and fight the battle against pollution in the postal industry. After the meeting, the State Post Bureau also issued the "Implementation Opinions of the State Post Bureau on Comprehensively Strengthening Ecological and Environmental Protection and Resolutely Fighting the Battle of Pollution Prevention and Control", focusing on the deployment of green express packaging.

Since the beginning of this year, we have carried out vigorous related work. The first is to accelerate the advancement of pilot projects. A green packaging pilot promotion work meeting was held in Zhejiang, and the comprehensive pilot work of green express delivery was deployed in Jiaxing, Zhejiang, Xiamen, Fujian, Qingdao, Shandong, Hebi, Henan, and Enshi, Hubei. The second is to improve the pilot results of express green packaging, research and draft the "Operation Guidelines for Express Green Packaging" and other fruitful documents. The third is to print and distribute the "Notice on Launching the Pilot Work of Recyclable Transfer Bags (Boxes) to Replace Disposable Plastic Woven Bags" and deploy them in 6 enterprises to carry out pilot work. The fourth is to actively participate in the preparation of the "Plastic Waste Pollution Prevention and Control Policy Document" and the "Implementation Plan for Prohibiting the Import of Waste Paper" led by the National Development and Reform Commission. The fifth is to guide relevant companies to establish public welfare funds to promote the green development of express delivery and expand participation.

Netizen: The "Express Delivery to the Countryside" project has been implemented for many years. What role will it play in this year's peak season security work?

Bian Zuodong: The State Post Bureau has always adhered to the people-centered development idea, and strived to make the achievements of the reform and development of the postal industry benefit the general public. Since the launch of the "Express Delivery to the Countryside" project in 2014, township express outlets have grown from scratch, from few to many, and have flourished.

Up to now, cities at and above the county level across the country have achieved full coverage of express outlets, and the coverage rate of express outlets in townships has reached 92%. "Express delivery to the countryside" is closely combined with targeted poverty alleviation and farmers' prosperity. With the joint efforts of postal management departments and express delivery companies, 902 express delivery service modern agricultural projects have been created nationwide.

In the first three quarters of 2018, through the "Express Delivery to the Countryside" project, more than 6 billion pieces of express mail were received and sent in rural areas, supporting the sales of industrial products to the countryside and agricultural products to the city for more than 350 billion yuan. Among them, the national online retail sales of agricultural products exceeded 120 billion yuan, a year-on-year increase of 39%. Among the various regions in the country, the western region completed 2.36 billion pieces of express delivery business, a year-on-year increase of 35.9%, which was 8.7 percentage points higher than the national growth rate.

Netizen: Different from previous years, the peak season of express delivery business in 2018 is similar to the time of the first China International Import Expo, and the tasks of delivery service guarantee and safety production are even heavier. What measures has the State Post Bureau taken to ensure the safety of delivery channels during the Import Expo?

Bian Zuodong: During the Import Expo, the security of delivery channels is an important part of the public security management and control work around Shanghai. In accordance with the idea of protecting points by area, overall prevention and control, and regional linkage, adhere to the principle of protecting the inner circle by the outer circle and the core circle by the inner circle, and strive to achieve "three strict preventions and two certainties", that is, to prevent criminals from using delivery channels to Dangerous items are illegally transported into Shanghai, strictly prevent major delivery safety incidents caused by illegal collection and delivery of prohibited items, strictly prevent major safety production accidents and mass incidents within the industry, ensure the smooth operation of the postal industry and safe and smooth delivery channels, and ensure the safety and smoothness of the CIIE hold.

On the basis of implementing various security tasks and measures, the postal management department will focus on six aspects of work. First, from October 23 to November 11, all localities will strictly implement security inspections on mail and express mail sent to Shanghai. The municipality fully implements a second security inspection on landing mail shipments, and all mail shipments without the machine security inspection mark will be returned. Shanghai courier companies cooperate with public security, national security and other departments to conduct three security inspections before delivery on express mail to key locations such as the main venue for the CIIE, central leaders, and domestic and foreign guests. Carry out qualification certification for delivery personnel, and carry out centralized and unified delivery in the form of special person, special vehicle and special certificate.

The second is that from November 2 to November 11, temporary control measures will be implemented on items such as "low, slow and small" aircraft, and shipments to Shanghai are prohibited.

The third is to urge enterprises to make overall arrangements for the security of the CIIE and guarantee the peak season of express delivery business services, do a good job in network operation monitoring and command and dispatch, properly respond to the temporary traffic control in Shanghai during the CIIE, adjust service arrangements in advance, and transfer the original Shanghai economic The forwarded mail express should be adjusted as much as possible